The FERCAR GROUP has to make a very strong commitment to service its customers because most of the products it manufactures are directly aimed at end customers. Being, this contact, direct, the GROUP has the ability to know all the potential problems that may arise from the use and age of the products it has in the market. This has two very positive consequences for the FERCAR Group’s assistance policy.

On the one hand, there is a deep knowledge of the problems associated with possible manufacturing defects that, despite high quality of all products, the FERCAR GROUP, can not avoid absolutely and an knowledge of the problems of bad handling or problems of use that the devices may have.

On the other hand, as the GROUP manufactures everything indoors, it has very specialized employees who detect and solve technical problems with great speed and efficiency. The inconvenience for customers is minimal.